External, independent complaint handling
We try to take the best possible care for you. Yet it may hapen that you are not satisfied. Please let us know if you are not satisfied. You can submit your question or complaint to the independent Complaints Service Point for Care. A member of staff at the complaints desk will try to resolve your complaint with information and advice and they can put you in touch with an independent complaints officer. The officer can mediate between you and us so that together we can find a satisfying solution. You can easily reach the Care Complaints Desk by calling 070-310 53 92. This can be done from Monday to Friday from 09:00 till 17:00. Or send an e-mail to firstname.lastname@example.org. For more information visit: https://www.degeschillencommissiezorg.nl/klachtenloket-zorg/.
The Disputes Committee
You can also submit a complaint to the external and independent Disputes Committe for Health Care. Your complaint will then become a dispute. An impartial, expert committee will assess your dispute and you will receive a binding decision. This means that you and we must abide by the dicision and cannot appeal the decision. For more information about this, go to: https://www.degeschillencommissiezorg.nl/