General Terms and Conditions Health Tests & Supplies B.V.

Private company under regular regime Health Tests & Supplies B.V. (hereinafter referred to as: Health Tests & Supplies) is registered with the Chamber of Commerce under number 80366155 and holds its corporate seat at the Robert Scottstraat 12 in (1056 AX) Amsterdam.

Article 1 – Definitions
1.1 In these general terms and conditions the following terms are used in the following meaning, unless expressly indicated otherwise.
1.2 Offer: each and every proposal or proposition to the Client for the performance of Services by Health Tests & Supplies.
1.3 Business: the natural or legal person who acts in the course of a profession or business.
1.4 Consumer: the natural person who does not act in the course of a profession or business.
1.5 Services: any and all performances, including research and the provision of advice, with the objective of guarding the Client against the occurrence of a disease or curing the Client or assessing the health condition of the Client. The primary service of Health Tests & Supplies shall consist of offering and/or performing tests that indicate the current COVID-19 infection status of the Client in order to facilitate access to certain events or activities which require a certified negative test result.
1.6 Service Provider: private company with regular regime Health Tests & Supplies B.V., incorporated under Dutch law, established in the Netherlands, and offering Services to the Client, hereinafter referred to as: Health Tests & Supplies.
1.7 Client: the natural or legal person who acts in the course of a profession or business who designated Health Tests & Supplies, awarded projects to Health Tests & Supplies for Services that are performed by Health Tests & Supplies or to whom Health Tests & Supplies made a proposal in pursuance of an Agreement.
1.8 Agreement: each and every agreement and any other obligations by and between the Client and Health Tests & Supplies, as well as proposals of Health Tests & Supplies for Services that are provided to the Client by Health Tests & Supplies and that are accepted by the Client and were accepted and performed by Health Tests & Supplies, with which these general terms and conditions form an inextricable whole.

Article 2 – Applicability
2.1 These general terms and conditions are applicable to each and every Offer of Health Tests & Supplies, each and every Agreement by and between Health Tests & Supplies and the Client and to each and every service that is offered by Health Tests & Supplies.
2.2 Before an agreement is concluded, the Client shall dispose of these general terms and conditions. If this is reasonably not possible then Health Tests & Supplies shall inform the Client how the Client can consult the general terms and conditions.
2.3 Deviation from these general terms and conditions is not possible. In exceptional instances it is possible to deviate from the general terms and conditions to the extent that this is expressly stipulated in writing with Health Tests & Supplies.
2.4 These general terms and conditions are also applicable to additional, changed, and follow-up contracts of the Client.
2.5 The general terms and conditions of the Client are excluded.
2.6 If one or more provisions of these general terms and conditions are, either in whole or in part, null and void or nullified then the other provisions of these general terms and conditions remain in full force and effect, and the null and void / nullified provision(s) shall be replaced by a provision with the same scope as the original provision.
2.7 Obscurities about the content, interpretation or situations that are not regulated in these general terms and conditions must be assessed and interpreted according to the spirit of these general terms and conditions.
2.8 The applicability of Section 404 and Section 407 Subsection 2 of Book 7 of the Dutch Civil Code is expressly excluded.
2.9 If these general terms and conditions refer to he / his / him then this must also be understood to include a reference to she / her, if and where applicable.
2.10 In the event that Health Tests & Supplies did not always require compliance with these general terms and conditions, it shall remain entitled to claim full or partial compliance with these general terms and conditions.

Article 3 – The Offer
3.1 Any and all offers made by Health Tests & Supplies are subject to contract, unless expressly indicated otherwise in writing. If the Offer is limited or is valid under specific conditions then this is expressly mentioned in the Offer.
3.2 Health Tests & Supplies shall only be bound by an Offer if it is confirmed by the Client in writing within 7 days. Nonetheless, Health Tests & Supplies shall be entitled to reject an Agreement with a (potential) Client on account of a well-founded reason on the part of Health Tests & Supplies.
3.3 The offer contains a description of the offered Services. The description is sufficiently specific so that the Client can perform a proper assessment of the offer. Potential data in the offer merely provide an indication and cannot give cause to compensation or rescission of the Agreement.
3.4 Proposals or offers are not automatically applicable to follow-up contracts.
3.5 Time indications in the offer of Health Tests & Supplies are basically of an indicative nature and shall, in case of an overstepping, not entitle the Client to rescission or compensation, unless expressly stipulated otherwise.

Article 4 – Conclusion of the Agreement
4.1 The Agreement is concluded at the moment that a confirmation is sent by email to the email address specified by the Client.
4.2 Health Tests & Supplies is entitled to revoke the (signed) Agreement within 1 working day after receipt of the acceptance.
4.3 Health Tests & Supplies is not bound by an Offer if the Client could reasonably have expected or should or could have understood that the Offer contains an obvious mistake or typographical error. The Client cannot derive rights from the said mistake or error.
4.4 If the Client cancels an already confirmed contract then the actual costs already incurred (including the time spent) shall be charged to the Client.
4.5 Each and every Agreement that is concluded with Health Tests & Supplies or a project that is contracted to Health Tests & Supplies by the Client is concluded with and contracted to the business and not an individual person who is affiliated with Health Tests & Supplies.
4.6 The right of withdrawal of the Client, i.e. a Business, is excluded, unless stipulated otherwise. The Client, i.e. a Consumer, is entitled to the right of withdrawal during a period of 14 days, unless Health Tests & Supplies has already started the Services with consent of the Client. Through the said consent the Client waives his right of withdrawal.
4.7 If the Agreement is concluded by several Clients then each and every Client shall individually jointly and severally be liable for compliance with any and all obligations deriving from the Agreement.

Article 5 – Term of the Agreement
5.1 The Agreement is concluded for an open term, unless the content, nature or scope of the contract imply that it is concluded for a fixed term. The term of the contract also depends on external factors including, but not limited to, the quality and the timely supply of the information that Health Tests & Supplies acquires from the Client.
5.2 Both the Client and Health Tests & Supplies can rescind the Agreement on the basis of an imputable failure to comply with the Agreement if the other party was given written notice of default and was granted a reasonable period to comply with its obligations and it yet fails to then comply correctly with its obligations. This also includes the payment and cooperation obligations of the Client.
5.3 The rescission of the Agreement shall not affect the payment obligations of the Client, to the extent that Health Tests & Supplies has already performed activities or has already delivered performances at the time of the rescission. The Client must pay the stipulated fee.
5.4 In case of early termination of the Agreement the Client shall be liable to pay the actually incurred costs of Health Tests & Supplies at the stipulated rate.
5.5 Both the Client and Health Tests & Supplies can terminate the Agreement without further notice of default, either in whole or in part, in writing with immediate effect in the event that one of the parties was granted suspension of payment, applied for insolvency / bankruptcy or the relevant business comes to an end following liquidation. If a situation as intended above occurs then Health Tests & Supplies shall never be held to repay already received funds and/or compensation.

Article 6 – Consent
6.1 The consent of the Client is required for the implementation of the Agreement.
6.2 Health Tests & Supplies informs the Client in a clear fashion and, if so requested, in writing of the proposed Services, the developments and the treatment. Health Tests & Supplies informs the Client who has not attained the age of 12 yet in a manner that is in line with his capacity to understand.
6.3 Through the scheduling of a Service the Client expressly and unambiguously gives consent. Hence, the consent requirement is met, barring in the event that the Client has not attained the age of 12 yet, in which instance consent of the parent(s) and/or the legal representative(s) is also required. However, the Service can be provided without consent of the parent(s) and/or the statutory representative(s) if it is apparently required in order to prevent serious harm to the Client, as also if the Client, after the refusal of the consent, still requires the treatment in a well-considered fashion.

Article 7 – Performance of the services
7.1 Health Tests & Supplies shall make an effort to perform the stipulated service with the utmost diligence as can be expected of a good service provider. Health Tests & Supplies guarantees a professional and autonomous provision of services. Any and all Services are performed on the basis of a best efforts obligation, unless a result is expressly stipulated in writing and is described in an extensive manner.
7.2 The Agreement on the basis of which Health Tests & Supplies performs the Services shall be decisive for the extent and scope of the services. The Agreement shall only be implemented for the benefit of the Client. Third parties cannot derive rights from the content of the performed Services in connection with the Agreement.
7.3 The information and data supplied by the Client form the basis on which the Services offered by Health Tests & Supplies and the prices are based. Health Tests & Supplies is entitled to adjust its services and its prices if the supplied information appears to be incorrect and/or incomplete.
7.4 During the performance of the Services Health Tests & Supplies shall not be held or bound to follow the instructions of the Client if the content or the scope of the stipulated Services is consequently changed. If the instructions result in further activities for Health Tests & Supplies then the Client is held to pay compensation for the supplementary additional costs on the basis of a new offer.
7.5 Health Tests & Supplies is, at its sole discretion, entitled to hire (certified) third parties for the performance of the Services.
7.6 If so required by the nature and the duration of the contract, Health Tests & Supplies shall inform the Client in the interim of the progress.
7.7 The performance of the Services is based on the information supplied by the Client. If the information must be changed then this may affect a potentially adopted planning. Health Tests & Supplies shall never be liable for the adjustment of the planning. If the start, progress or completion of the Services is delayed because, for instance, the Client did not supply all required information in a timely fashion or not in the required format, lends insufficient cooperation, a potential advance has not been received by Health Tests & Supplies in a timely fashion or if there is question of a delay due to other circumstances that are at the risk and expense of the Client then Health Tests & Supplies shall be entitled to a reasonable extension of the delivery (completion) period. Any and all damages and additional expenses as a result of a delay due to a cause as intended above shall be at the risk and expense of the Client.

Article 8 – Obligations of the Client
8.1 The Client is held to supply any and all information required by Health Tests & Supplies (including valid proof of identity) as well as relevant appendices and related information and data in a timely fashion and/or before the start of the activities and in the required form for the benefit of a correct and effective implementation of the Agreement. Failing the same, it may happen that Health Tests & Supplies is not able to realise a complete implementation and/or completion of the relevant documents. The consequences of this kind of situation shall always be at the risk and expense of the Client.
8.2 Health Tests & Supplies is not held to check the correctness and/or completeness of the information supplied to the same or to update the Client with regard to the information if it has changed in the course of time nor shall Health Tests & Supplies be responsible for the correctness and completeness of the information that is compiled by Health Tests & Supplies for third parties and/or is supplied to third parties in the context of the Agreement.
8.3 Health Tests & Supplies can, if so required for the implementation of the Agreement, request additional information. Failing the latter Health Tests & Supplies shall be entitled to suspend its activities until the information has been received, without being held to pay compensation for damages on any account whatsoever in respect of the Client. In case of changed circumstances the Client must immediately, or at the latest 3 working days after the change has become known, communicate this to Health Tests & Supplies.
8.4 The Client shall to the best of its knowledge provide Health Tests & Supplies with any and all information and lend any and all cooperation that Health Tests & Supplies reasonably requires for the implementation of the Agreement.

Article 9 – Recommendations
9.1 Health Tests & Supplies can, if it was contracted to do so, prepare an opinion, plan of approach, design, report, planning and/or minutes for the benefit of the services. The relevant content shall not have binding effect and shall merely be of an advisory nature, however Health Tests & Supplies shall observe the duties of care vested in the same. The Client decides under its own responsibility whether it follows the recommendations.
9.2 The recommendations provided by Health Tests & Supplies, in any form whatsoever, can never be qualified as a medical opinion. If the Client qualifies the said recommendation as a medical opinion then the Client must first consult about this with a relevantly trained specialist.
9.3 On demand of Health Tests & Supplies the Client is held to assess the proposals supplied by the same. If Health Tests & Supplies is delayed in its activities, because the Client does not provide an assessment of a proposal made by Health Tests & Supplies or not in a timely fashion, then the Client shall always personally be responsible for the consequences consequently arising, e.g. delay.
9.4 The nature of the services implies that the result shall always depend on external factors that may affect the reports and recommendations of Health Tests & Supplies, e.g. the quality, correctness, and timely supply of required information and data of the Client and its employees. The Client guarantees the quality and the timely and correct supply of the required data and information.
9.5 The Client shall inform Health Tests & Supplies in writing prior to the start of the activities of any and all circumstances that are or may be important, including points and priorities for to which the Client wishes to draw attention.

Article 10 – Additional activities and changes
10.1 If it becomes apparent during the implementation of the Agreement that the Agreement must be adjusted, or further activities are required at the request of the Client in order to arrive at the result required by the Client, then the Client is held to pay for these additional activities according to the stipulated rate. Health Tests & Supplies shall not be held to comply with this request and may require of the Client that a separate Agreement is concluded for it and/or is referred to a competent third party.
10.2 If the additional activities are the result of negligence of Health Tests & Supplies, Health Tests & Supplies made an incorrect estimate or could have anticipated the relevant activities then the said costs are not passed on to the Client.

Article 11 – Prices and payment
11.1 Any and all prices are basically inclusive of turnover tax (VAT), unless stipulated otherwise.
11.2 Health Tests & Supplies performs its services in conformity with the stipulated rate. The Client, i.e. a Consumer, is held to pay the stipulated price prior to the Service. The Client, i.e. a Business, has the possibility of paying the stipulated price afterwards, in consideration of a final payment term of 7 days.
11.3 Travelling time for the benefit of the Client, and expenses related to travelling, are passed on to the Client.
11.4 The Client is held to pay the costs of third parties, which are deployed by Health Tests & Suppliers after approval of the Client, in full, unless expressly stipulated otherwise.
11.5 The parties can agree that the Client must pay an advance. If an advance is stipulated then the Client must pay the advance before a start is made with the performance of the services.
11.6 The Client cannot derive any rights or expectations from a previously provided budget, unless the parties expressly stipulate otherwise.
11.7 Health Tests & Supplies is entitled to increase the applicable prices and rates annually in conformity with the applicable inflation rates. Other price changes during the Agreement are only possible if and to the extent that they are expressly included in the Agreement
11.8 The Client must pay these costs all in once, without settlement or suspension, within the specified payment term as indicated on the invoice to the account number and details of Health Tests & Supplies communicated to the same.
11.9 In case of liquidation, insolvency, bankruptcy, involuntary liquidation or a request for payment in respect of the Client, the payment and any and all other obligations of the Client on account of the Agreement immediately fall due.

Article 12 – Collection policy
12.1 If the Client does not comply with its payment obligation, and did not comply with its obligation within the imposed payment term of 7 days, then the Client, i.e. a Business, shall be in default by operation of law. The Client, i.e. a Consumer, shall first receive a written notice of default with a period of 14 days after the date of the notice to yet comply with the payment obligation, accompanied by a specification of the extrajudicial csdegsgosts if the Consumer does not comply with his obligations within the said period, before he shall be in default.
12.2 Effective from the date that the Client is in default, Health Tests & Supplies shall, without further notice of default, be entitled to the statutory commercial interest from the first day of default up to satisfaction in full, and compensation for the extra-judicial costs in conformity with Section 96 of Book 6 of the Dutch Civil Code, to be calculated according to the graduated scale with the Dutch Extrajudicial Collection Costs (Fees) Decree of 1 July 2012.
12.3 If Health Tests & Supplies incurred more or higher costs that were reasonably necessary then the said costs also qualify for reimbursement. The incurred judicial and enforcement costs are also entirely at the expense of the Client.

Article 13 – Vouchers for business customers
13.1 Vouchers are valid as long as Health Tests & Supplies offers corona tests.
13.2 Vouchers will not be refunded.
13.3 Vouchers cannot be redeemed on already booked appointments.

Article 14 – Cancelling or changing the Agreement
14.1 Client has the right to cancel the Agreement with Health Test & Supplies with no reason given until 24 hours before the appointment, or to change the appointment until 1 hour before the appointment, via the link included in the confirmation email.
14.2 If canceled up to 24 hours before the appointment, the full purchase amount will be refunded. If the appointment is canceled after 24 hours before the appointment, there will be no refund.

Article 15 – Privacy, data processing and security
15.1 Health Tests & Supplies handles the (personal) data of the Client diligently and shall only use them in conformity with the applicable standards. If so requested, Health Tests & Supplies shall inform the data subject accordingly.
15.2 The Client is personally responsible for the processing of data that are processed whilst making use of a service of Health Tests & Supplies. The Client also guarantees that the content of the data is not unlawful and does not infringe any rights of third parties. In this respect the Client indemnifies Health Tests & Supplies against each and every (legal) claim that is related to the said data or the implementation of the Agreement.
15.3 If Health Tests & Supplies must, in pursuance of the Agreement, provide for security of the information then the said security shall comply with the stipulated specifications and a security level that, having regard to the state of the art, the sensitivity of the data, and the associated costs, is not unreasonable.

Article 16 – Suspension and rescission
16.1 Health Tests & Supplies is entitled to retain the data, data files and more received or realised by the same if the Client did not comply (in full) with its payment obligations yet. This rights remains in full force and effect if a well-founded reason occurs on the part of Health Tests & Supplies, which shall in that case justify suspension.
16.2 Health Tests & Supplies is authorised to suspend compliance with the obligations vested in the same as soon as the Client fails to comply with an obligations pursuant to the Agreement, including late payment of its invoices. The suspension shall immediately be confirmed to the Client in writing.
16.3 As the occasion arises, Health Tests & Supplies shall not be liable for damages, on any account whatsoever, resulting from the suspension of its activities.
16.4 The suspension (and/or the rescission) shall not affect the payment obligations of the Client for activities that have already been performed. Moreover, the Client is held to compensate Health Tests & Supplies for each and every financial loss that Health Tests & Supplies incurs as a result of the default of the Client.

Article 17 – Force majeure
17.1 Health Tests & Supplies shall not be liable if it cannot comply with its obligations on account of the Agreement as a result of a situation of force majeure.
17.2 Force majeure on the part of Health Tests & Supplies shall in any case include, but is not limited to: (i) force majeure of suppliers of Health Tests & Supplies, (ii) improper compliance with obligations by suppliers that were prescribed or recommended by the Client or its third parties to Health Tests & Supplies, (iii) defectiveness of software or third parties potentially involved in the performance of the service, (iv) official measures (as a result of a pandemic or an epidemic), (v) failures of electricity, internet, data network and/or telecommunications facilities, (vi)  sickness of employees of Health Tests & Supplies or advisers hired by the same, and (vii) other situations that, in the opinion of Health Tests & Supplies, are beyond its control that temporarily or permanently hinder compliance with its obligations.
17.3 In case of force majeure both parties shall be entitled to rescind the Agreement, either in whole or in part. Any and all costs incurred prior to the rescission of the Agreement shall, as the occasion arises, be paid by the Client. Health Tests & Supplies shall not be held to compensate the Client for potential losses that are caused by this kind of revocation.

Article 18 – Limitation of liability
18.1 If a result, established in the Agreement, is not realised then a there shall only be question of a failure on the part of Health Tests & Supplies if Health Tests & Supplies expressly committed to the said result upon the acceptance of the Agreement
18.2 In the event of an imputable shortcoming of Health Tests & Supplies, Health Tests & Supplies shall exclusively be held to pay compensation for damages if the Client gave Health Tests & Supplies notice of default within 14 days after discovery of the shortcoming and  Health Tests & Supplies subsequently failed to remedy the said shortcoming wihtin a reasonable period. The notice of default must be given in writing and must contain a description / substantiation that is as detailed as possible so that Health Tests & Supplies is able to react adequately.
18.3 If the performance of Services by Health Tests & Supplies results in liability of Health Tests & Supplies then the said liability shall be limited to the total amount that is billed in the context of the Agreement, however only in respect of the direct damages incurred by the Client, unless the damages are the result of intent or recklessness bordering intent on the part of Health Tests & Supplies. Direct damages are understood as: reasonable cost to limit or prevent direct damages, the establishment of the cause of the damages, the direct damages, the liability, and the manner of recovery.
18.4 Health Tests & Supplies excludes any and all liability for consequential damages. Health Tests & Supplies shall not be liable for indirect damages, trading losses, lost profit and/or incurred losses, lost savings, losses due to business interruptions, capital losses, losses due to delays, interest charges, and intangible damages.
18.5 The Client indemnifies Health Tests & Supplies against any and all claims of third parties as a result of a defect in respect of a service that the Client delivered to a third party and that also consisted of the Services delivered by Health Tests & Supplies, unless the Client can demonstrate that the damages were exclusively caused by the service of Health Tests & Supplies.
18.6 Any recommendations provided by Health Tests & Supplies on the basis of incomplete and/or incorrect information supplied by the Client shall never give cause for liability of Health Tests & Supplies.
18.7 The content of the provided recommendation of Health Tests & Supplies shall not be binding and shall merely be of an advisory nature. The Client decides personally and under its own responsibility whether the Client follows the proposals and the recommendations of Health Tests & Supplies outlined in the same. Any and all consequences deriving from following the recommendation shall be at the risk and expense of the Client. The Client shall always be free to make its own choices that differ from the supplied (completed) recommendation of Health Tests & Supplies. Health Tests & Supplies shall not be held to proceed with any form of refund, as the occasion arises.
18.8 If a third party is hired by or on behalf of the Client then Health Tests & Supplies shall never be liable for the actions and recommendations of the third party hired by the Client of for the processing of results (of a prepared opinion) of the third party hired by the Client in the opinion of Health Tests & Supplies.
18.9 Health Tests & Supplies does not guarantee that the result of the provided Service is always reliable.
18.10 Health Tests & Supplies does not guarantee a correct and complete transmission of the content of an email sent by or on behalf of Health Tests & Supplies or timely receipt of the same.
18.11 Any and all claims of the Client on account of shortcoming on the part of Health Tests & Supplies expire if they have not been reported to Health Tests & Supplies in writing and in a substantiated manner within one year after the Client has become familiar or could reasonably have become familiar with the facts on which it founds its claims. The liability of Health Tests & Supplies expires a year after termination of the Agreement between the parties.

Article 19 – Confidentiality
19.1 Health Tests & Supplies and the Client commit to confidentiality in respect of any and all confidential information that they obtain in the context of a contract. The confidentiality derives from the contract and must also be assumed if it can reasonably be assumed that it regards confidential information. The confidentiality is not applicable if the relevant information has already been available in the public / general domain, the information is not confidential and/or the information was not disclosed to Health Tests & Supplies during the Agreement with the Client and/or was otherwise obtained by Health Tests & Supplies.
19.2 More specifically, the confidentiality regards the results, prepared recommendations, reports, designs, method and/or reporting regarding the contract of the Client by Health Tests & Supplies. The Client is expressly not allowed to share the relevant content with (unauthorised) third parties. Moreover, Health Tests & Supplies always observes the required diligence when handling business sensitive information supplied by the Client.
19.3 If Health Tests & Supplies is, in pursuance of a statutory provision or a judicial ruling, held to (also) share the confidential information with a third party designated by the law or competent court, e.g. the Municipal Health Services (GGD), and Health Tests & Supplies cannot rely on a right of non-disclosure, then Health Tests & Supplies shall not be held to pay any compensation and it shall not give the Client cause to rescind the Agreement.
19.4 Written consent of Health Tests & Supplies is required for the transfer or dissemination of information to third parties and/or publication of statements, recommendations or productions that are supplied to third parties by Health Tests & Supplies, unless this kind of consent was expressly stipulated in advance. The Client shall indemnify Health Tests & Supplies against any and all claims of these kinds of third parties as a result of reliance on this kind of information that was disseminated without the written consent of Health Tests & Supplies.
19.5 Health Tests & Supplies and the Client shall also impose the confidentiality obligation on third parties to be hired by them.

Article 20 – Indemnification and correctness of information
20.1 The Client is personally responsible for the correctness, reliability and completeness of any and all data, information, documents and/or records, in any form whatsoever, that the Client supplies to Health Tests & Supplies in the context of an Agreement as also for the data that it obtained from third parties and that were supplied to Health Tests & Supplies for the benefit of the performance of the Service.
20.2 The Client indemnifies Health Tests & Supplies against each and every liability on account of failing or late compliance with the obligations with regard to the timely supply of all correct, reliable and complete data, information, documents and/or records.
20.3 The Client indemnifies Health Tests & Supplies against any and all claims of the Client and third parties hired by or working for the same as well as customers of the Client, based on not obtaining (or late) subsidies and/or approvals required in the context of the implementation of the Agreement.
20.4 The Client indemnifies Health Tests & Supplies against any and all claims of third parties that derive from the activities performed for the benefit of the Client, also including, but not limited to, intellectual property rights in respect of data and information supplied by the Client that can be used during the implementation of the Agreement and/or the actions or omissions of the Client in respect of a third party (third parties).
20.5 If the Client supplies electronic files, software or data carriers to Health Tests & Supplies then the Client guarantees that they are free from viruses and defects.

Article 21 – Complaints
21.1 If the Client is not satisfied with the service of Health Tests & Supplies or otherwise has complaints about the performance of its contract then the Client is held to report the said complaints as soon as possible, however at the latest within 7 days after the relevant reason that results in the complaint. Complaints can be reported orally or in writing via info@spoedtest.nl with “Complaint” in the subject line.
21.2 The complaint must be substantiated and/or explained sufficiently by the Client for Health Tests & Supplies to handle the complaint.
21.3 Health Tests & Supplies shall forthwith, however at the latest within 7 days after receipt of the complaint, react to the complaint.
21.4 The parties shall try to reach an amicable solution.

Artikel 22 – Disclaimer
22.1 The content of this website has been compiled with the greatest possible care, but Health Tests & Supplies cannot guarantee that the content is correct in all respects. Therefore, no rights can be derived from the content of this website.
22.2 The information on this website is only indicative and does not replace personal and expert advice.
22.3 Nothing on this website may be reproduced without the prior written consent of Health Tests & Supplies or the rightful consent of the owner.

Article 23 – Applicable law
23.1 Dutch law is applicable to the legal relationship between Health Tests & Supplies and the Client.
23.2 Health Tests & Supplies is entitled to change these general terms and conditions and shall inform the Client accordingly.
23.3 In case of translations of these general terms and conditions, the Dutch version shall be decisive.
23.4 Any and all disputes arising from or related to the Agreement between Health Tests & Supplies and the Client shall be settled by the competent court of the District Court in Amsterdam, unless mandatory statutory provisions designated a different competent court.

Amsterdam, 29 September 2020